Refund policy

Return & Refund Policy

At The Holo Store, most of our products are custom-made after order confirmation. Each order is prepared according to the customer’s selected name, design, color, size and other customization details.

Custom Orders

Once a customer approves the order details or draft and the order is sent for production, the order cannot be cancelled, returned or refunded.

This is because every product is handmade from scratch specially for that customer and cannot be resold.

Changes After Approval

Please check the name spelling, font, color, size and design carefully before approving your order.

Once approved, changes cannot be made because production starts immediately after confirmation.

Damaged Items

Please make a complete unboxing video when opening your parcel.

If your product arrives damaged, contact us immediately on WhatsApp with the unboxing video and clear pictures of the product and packaging. Our team will review the issue and assist you accordingly.

Damage claims without an unboxing video may not be accepted.

Non-Custom Products

If a product is non-custom and eligible for return, it must be unused, undamaged and in its original packaging. Return requests must be made within 24 hours of delivery.

Return shipping charges, if applicable, will be paid by the customer.

Refunds

Refunds are only processed in approved cases. Refund timelines may vary depending on the payment method and bank processing time.

Contact

For any return, refund or damage-related concern, please contact us on WhatsApp: 0312-4028402 or email us at holostorepk@gmail.com.